FAQ

CANCELLATION POLICY
—12 hours for group classes — 24 hours for private sessions — if less, you will be charged for the session.

SOCK POLICY
—We ask that you wear socks for all classes for health & safety reasons. We recommend sticky/grippy socks. You can purchase in studio.

I’VE NEVER TAKEN PILATES, CAN I ATTEND GROUP REFORMER?
—While group classes are limited to 4 participants and the instructor can assist, we recommend some prior experience to get the most out of your experience. You can sign up for a beginner reformer session or schedule a private session to be evaluated. We do not recommend Group Reformer for pregnant clients, but Kelly does do prenatal private sessions.

I’VE NEVER TAKEN TRAMPOLINE, CAN I ATTEND A GROUP TRAMP CLASS?
—Probably yes! As long as you are injury free, you can! We do not recommend Tramp for pregnant clients.

HOW DOES THE WAITLIST WORK?
—If you are waitlisted for a class, you will be automatically added if someone cancels MORE than 12 hours before class. Check your account “notifications.” We recommend emails or SMS notifications.

—Waitlist closes 12 hours before class. (We think less than that is not enough.) You can check online for spaces after the 12 hour window as they will be back up for grabs!

—If you are on a waitlist and can no longer attend, please remove yourself.

—WAITLISTS WORK! Many clients sign up 2 weeks in advance when classes open and then life happens, so they move!